We sincerely appreciate your business and are committed to delivering a seamless and satisfying online shopping experience. Should you have any concerns or are not fully satisfied with your purchase, our team is here to assist you promptly and professionally.
1 Returns
We accept returns within 5 days from the date of purchase. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging as received.
2 Refund Process
Once we receive and inspect your returned item, we will notify you regarding the status of your refund. If the return is approved, a refund will be issued to your original method of payment. Please note that any shipping charges from the original purchase are non-refundable.
3 Exchange Polocy
If you wish to exchange your item, please contact our Customer Support Team within 3 days of receiving your order. We will guide you through the exchange process and provide the necessary instructions to complete your request.
4 Non-Returnable & Non-Refundable Items
Certain items are non-returnable and non-refundable, including gift cards, downloadable software, personalized or custom-made products, perishable goods, and items damaged due to misuse or improper handling.
In the unfortunate event that your item arrives damaged or defective, please contact us immediately so we can arrange a replacement or issue a refund based on your preference and product availability.
5 Return Shipping
You will be responsible for covering the return shipping costs unless the return is a result of our error (e.g., an incorrect or defective item). In such cases, we will issue a prepaid shipping label for your convenience.
